Table 3 Receipt of in-work help or advice from Jobcentre Plus staff within 2 years after random assignment among customers who worked

While in work, received help or advice dealing with personal or family problems that made job retention hard (%)

21.4

6.7

12.9

1.6

6.1

4.9

While in work, received help or advice dealing with problems at work (%)

13.2

3.8

7.9

0.8

10.7

4.4

 Getting job with better pay or conditions

31.9

9.4

47.7

3.4

21.0

6.1

 Increasing hours of work

30.3

9.0

52.8

2.5

15.3

5.0

 Negotiating a pay rise

5.0

1.2

7.4

0.4

6.6

0.8

 Negotiating better job terms, e.g., more convenient hours

11.7

2.9

11.0

1.3

6.3

2.5

 Getting a promotion in present work

11.9

1.5

15.0

0.9

7.5

-0.2

 Getting a more permanent job or contract

14.7

4.0

15.9

1.4

11.3

3.8

 Working out long-term career goals

32.5

6.7

50.0

2.3

23.6

6.1

 Finding an training or education course

44.5

9.6

65.1

3.1

34.5

10.3

 Other type of help

11.6

3.4

19.3

1.3

7.6

2.8

 Any in-work help/advice

61.3

18.7

75.2

6.9

45.8

13.0

Sample size

904

782

1,066

1,009

190

203