(1) | (2) | (3) | (4) | (5) | (6) | (7) | (8) | (9) | (10) | (11) | (12) | |
---|---|---|---|---|---|---|---|---|---|---|---|---|
All | All | All | All | Sales | Sales | Sales | Sales | Cust. Serv. | Cust. Serv. | Cust. Serv. | Cust. Serv. | |
pre_crim | 18.9664** | 16.7731** | 16.5098** | 17.7470** | 18.6532 | 15.5804 | 15.1885 | 16.0485 | 20.6284** | 19.6851** | 19.4344** | 22.4486** |
(2.41) | (2.40) | (2.35) | (2.61) | (1.69) | (1.62) | (1.59) | (1.68) | (2.23) | (2.12) | (2.03) | (2.46) | |
sales | − 113.4119*** | − 118.8626*** | − 124.0721*** | − 69.9048*** | ||||||||
(− 7.46) | (− 7.56) | (− 8.27) | (− 3.24) | |||||||||
school | − 1.2225 | − 2.4141 | − 1.7923 | 1.9270 | 0.9519 | 0.5464 | − 3.3279 | − 4.6141* | − 3.1864 | |||
(−0.48) | (−0.91) | (−0.71) | (0.50) | (0.23) | (0.14) | (− 1.36) | (− 1.69) | (− 1.12) | ||||
fewer_short_jobs | 8.3934*** | 8.0471*** | 7.3944*** | 8.6225* | 8.3008* | 8.0564* | 7.9525*** | 7.4542*** | 6.2850*** | |||
(3.45) | (3.29) | (3.11) | (1.96) | (1.87) | (1.80) | (3.84) | (3.54) | (3.09) | ||||
longest_job | 7.8540*** | 7.4660*** | 8.2519*** | 8.9060*** | 8.4112*** | 9.4796*** | 6.3588*** | 5.8821*** | 6.9036*** | |||
(4.72) | (4.44) | (4.96) | (3.33) | (3.10) | (3.72) | (5.45) | (5.43) | (5.56) | ||||
badservice | 4.7773 | 8.3546 | − 2.3144 | |||||||||
(1.19) | (1.19) | (− 0.68) | ||||||||||
confidence | − 25.6951*** | − 25.8342*** | − 27.5452* | |||||||||
(− 3.58) | (− 4.78) | (− 1.75) | ||||||||||
rulebreaker1 | 4.6127 | − 3.8881 | 15.0785** | |||||||||
(1.07) | (− 0.94) | (2.66) | ||||||||||
open1 | 10.7522*** | 10.9779** | 10.5110** | |||||||||
(3.24) | (2.37) | (2.18) | ||||||||||
open2 | − 29.8031* | 72.8791*** | − 39.7706** | |||||||||
(− 1.78) | (6.21) | (− 2.51) | ||||||||||
open3 | 1.5238 | − 0.8795 | 3.5340 | |||||||||
(0.37) | (− 0.15) | (0.52) | ||||||||||
con1 | 4.2707 | 1.0363 | 7.7012** | |||||||||
(1.54) | (0.26) | (2.47) | ||||||||||
con2 | 6.5186** | 4.9525 | 8.4729 | |||||||||
(2.00) | (0.84) | (1.64) | ||||||||||
con3 | − 19.4901*** | − 9.5269 | − 21.9944*** | |||||||||
(− 4.17) | (− 0.48) | (− 4.48) | ||||||||||
extra1 | − 7.9939** | − 15.3407*** | 1.3196 | |||||||||
(− 2.20) | (− 3.34) | (0.26) | ||||||||||
extra2 | − 10.7999* | − 14.3397*** | − 3.9990 | |||||||||
(− 1.79) | (− 5.00) | (− 0.26) | ||||||||||
extra3 | 11.5721*** | 12.8660*** | 10.5244** | |||||||||
(4.09) | (4.44) | (2.24) | ||||||||||
agree1 | 5.5521 | 12.7077 | − 2.5295 | |||||||||
(1.02) | (1.69) | (− 0.60) | ||||||||||
agree2 | 0.7225 | − 4.5640 | 5.6775 | |||||||||
(0.24) | (− 1.19) | (1.09) | ||||||||||
agree3 | − 44.5771** | 50.9987*** | − 44.5049** | |||||||||
(− 2.56) | (11.38) | (− 2.55) | ||||||||||
neur1 | − 0.4072 | − 1.6039 | 1.1931 | |||||||||
(− 0.10) | (− 0.25) | (0.25) | ||||||||||
neur2 | 2.0334 | 3.8971 | 0.0249 | |||||||||
(0.69) | (0.84) | (0.01) | ||||||||||
neur3 | 9.5797** | 6.7000 | 17.1011*** | |||||||||
(2.12) | (0.89) | (4.07) | ||||||||||
Constant | 247.0000 | 240.7641*** | 233.9013*** | 290.4578*** | − 41.5923*** | − 66.9899** | − 78.0466*** | − 125.3095*** | 247.0000 | 245.4222*** | 227.7935*** | 279.5057*** |
(.) | (23.63) | (24.17) | (17.88) | (− 4.30) | (− 2.90) | (− 3.23) | (− 3.51) | (.) | (26.80) | (21.28) | (17.30) | |
firm_id dummies | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
location dummies | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Observations | 10,699 | 10,699 | 10,699 | 10,699 | 5402 | 5402 | 5402 | 5402 | 5297 | 5297 | 5297 | 5297 |