(1) | (2) | (3) | (4) | (5) | (6) | (7) | (8) | (9) | (10) | (11) | (12) | |
---|---|---|---|---|---|---|---|---|---|---|---|---|
All | All | All | All | Sales | Sales | Sales | Sales | Cust. Serv. | Cust. Serv. | Cust. Serv. | Cust. Serv. | |
pre_crim | − 0.1894*** | − 0.1726*** | − 0.1730*** | − 0.1780*** | − 0.1750** | − 0.1574** | − 0.1571** | − 0.1582** | − 0.2136** | − 0.1988** | − 0.2000** | − 0.2115** |
(− 3.35) | (− 3.21) | (− 3.28) | (− 3.47) | (− 2.46) | (− 2.32) | (− 2.38) | (− 2.34) | (− 2.32) | (− 2.15) | (− 2.12) | (− 2.55) | |
sales | 0.3762*** | 0.3773*** | 0.3763*** | 0.3811*** | ||||||||
(5.94) | (5.76) | (5.65) | (5.32) | |||||||||
school | 0.0393 | 0.0405 | 0.0492* | − 0.0026 | − 0.0026 | 0.0029 | 0.0902* | 0.0938** | 0.1009** | |||
(1.42) | (1.44) | (1.73) | (− 0.11) | (− 0.11) | (0.11) | (1.91) | (2.05) | (2.02) | ||||
fewer_short_jobs | 0.0178 | 0.0164 | 0.0210 | − 0.0141 | − 0.0159 | − 0.0104 | 0.0807** | 0.0806** | 0.0856** | |||
(0.84) | (0.75) | (0.93) | (− 0.58) | (− 0.61) | (− 0.38) | (2.04) | (2.02) | (2.27) | ||||
longest_job | − 0.0374*** | − 0.0381*** | − 0.0388*** | − 0.0460*** | − 0.0463*** | − 0.0472*** | − 0.0180 | − 0.0184 | − 0.0216 | |||
(− 3.16) | (− 3.14) | (− 3.23) | (− 3.54) | (− 3.39) | (− 3.41) | (− 0.87) | (− 0.89) | (− 1.06) | ||||
badservice | − 0.0594 | − 0.0602 | − 0.0413 | |||||||||
(− 1.24) | (− 0.96) | (−0.69) | ||||||||||
confidence | − 0.0007 | − 0.0036 | 0.0189 | |||||||||
(− 0.01) | (− 0.11) | (0.10) | ||||||||||
rulebreaker1 | − 0.0136 | 0.0198 | − 0.1079** | |||||||||
(− 0.45) | (0.68) | (− 2.39) | ||||||||||
open1 | − 0.0980*** | − 0.1253*** | − 0.0477 | |||||||||
(− 3.07) | (− 4.24) | (− 0.65) | ||||||||||
open2 | − 0.1535** | 0.0108 | − 0.1273 | |||||||||
(− 2.03) | (0.03) | (− 1.15) | ||||||||||
open3 | − 0.0133 | 0.0214 | − 0.0765 | |||||||||
(− 0.48) | (0.98) | (− 1.47) | ||||||||||
con1 | − 0.0282 | − 0.0164 | − 0.0503 | |||||||||
(− 0.94) | (− 0.39) | (− 1.52) | ||||||||||
con2 | − 0.0427 | − 0.0463 | − 0.0394 | |||||||||
(− 0.99) | (− 0.70) | (− 1.17) | ||||||||||
con3 | 0.0111 | 0.1378 | 0.0223 | |||||||||
(0.12) | (0.70) | (0.22) | ||||||||||
extra1 | 0.0642** | 0.0925*** | 0.0093 | |||||||||
(2.14) | (2.60) | (0.14) | ||||||||||
extra2 | 0.0481** | 0.0398 | 0.0787 | |||||||||
(1.96) | (1.49) | (1.19) | ||||||||||
extra3 | − 0.0430 | − 0.0503 | − 0.0395 | |||||||||
(− 1.29) | (− 1.37) | (− 0.58) | ||||||||||
agree1 | − 0.0428 | − 0.0652 | 0.0052 | |||||||||
(− 0.94) | (− 1.07) | (0.11) | ||||||||||
agree2 | − 0.0092 | 0.0258 | − 0.0793 | |||||||||
(−0.29) | (1.28) | (− 1.31) | ||||||||||
agree3 | − 0.0695 | 0.0852 | − 0.0283 | |||||||||
(− 1.30) | (0.24) | (− 0.43) | ||||||||||
neur1 | − 0.0207 | − 0.0262 | − 0.0122 | |||||||||
(− 0.74) | (− 0.89) | (− 0.21) | ||||||||||
neur2 | − 0.0121 | − 0.0312 | 0.0209 | |||||||||
(− 0.47) | (− 1.26) | (0.46) | ||||||||||
neur3 | − 0.0466 | − 0.0620 | − 0.0237 | |||||||||
(− 0.91) | (− 1.00) | (− 0.54) | ||||||||||
firm_id dummies | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
location dummies | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Observations | 10,699 | 10,699 | 10,699 | 10,699 | 5402 | 5402 | 5402 | 5402 | 5297 | 5297 | 5297 | 5297 |
Pseudo R-squared | 0.013 | 0.013 | 0.013 | 0.013 | 0.005 | 0.005 | 0.005 | 0.006 | 0.008 | 0.009 | 0.009 | 0.009 |