(1) | (2) | (3) | (4) | (5) | (6) | (7) | (8) | (9) | (10) | (11) | (12) | |
---|---|---|---|---|---|---|---|---|---|---|---|---|
All | All | All | All | Sales | Sales | Sales | Sales | Cust. Serv. | Cust. Serv. | Cust. Serv. | Cust. Serv. | |
pre_crim | 0.0578 | 0.0699* | 0.0738* | 0.0626 | 0.1162** | 0.1220*** | 0.1267*** | 0.1193*** | − 0.0402 | − 0.0277 | − 0.0234 | − 0.0520 |
(1.33) | (1.71) | (1.75) | (1.45) | (2.28) | (3.04) | (2.88) | (3.08) | (− 0.43) | (− 0.30) | (− 0.25) | (− 0.57) | |
sales | 0.8457*** | 0.8433*** | 0.8332*** | 0.8564*** | ||||||||
(8.07) | (8.35) | (8.02) | (8.02) | |||||||||
school | − 0.0980*** | − 0.0888*** | − 0.0869*** | − 0.0780*** | − 0.0686** | − 0.0824*** | − 0.1075*** | −0.0985** | − 0.0878** | |||
(− 3.63) | (− 3.21) | (− 3.57) | (− 2.64) | (− 2.12) | (− 2.71) | (− 2.58) | (−2.37) | (− 2.50) | ||||
fewer_short_jobs | − 0.1028*** | − 0.0955*** | − 0.1006*** | − 0.0849** | − 0.0749** | − 0.0827** | − 0.1152*** | − 0.1101*** | − 0.1133*** | |||
(− 5.16) | (− 4.83) | (− 5.09) | (− 2.28) | (− 2.07) | (− 2.12) | (− 6.46) | (− 6.55) | (− 7.48) | ||||
longest_job | − 0.0623*** | − 0.0551*** | − 0.0632*** | − 0.0364 | − 0.0267 | − 0.0386 | − 0.0870*** | − 0.0811*** | − 0.0881*** | |||
(− 3.52) | (− 3.19) | (− 3.61) | (− 1.19) | (− 0.87) | (− 1.38) | (−4.36) | (−4.49) | (−4.23) | ||||
badservice | 0.0962*** | 0.1043*** | 0.0804 | |||||||||
(4.00) | (3.71) | (1.60) | ||||||||||
confidence | 0.3350*** | 0.4113*** | 0.2671** | |||||||||
(5.40) | (8.53) | (2.35) | ||||||||||
rulebreaker1 | − 0.0597 | 0.0405 | −0.1445*** | |||||||||
(− 1.28) | (0.62) | (−2.81) | ||||||||||
open1 | − 0.1308*** | − 0.0434 | − 0.1948*** | |||||||||
(− 2.80) | (− 1.17) | (− 2.88) | ||||||||||
open2 | − 0.0459 | − 1.1571*** | 0.1609 | |||||||||
(− 0.30) | (− 5.99) | (1.11) | ||||||||||
open3 | 0.0038 | 0.0123 | − 0.0069 | |||||||||
(0.11) | (0.21) | (− 0.13) | ||||||||||
con1 | 0.0070 | 0.0195 | − 0.0191 | |||||||||
(0.20) | (0.30) | (− 0.61) | ||||||||||
con2 | − 0.0405 | 0.0078 | − 0.0793 | |||||||||
(− 0.82) | (0.09) | (− 1.54) | ||||||||||
con3 | − 0.0592 | − 0.4028*** | 0.0038 | |||||||||
(− 1.33) | (− 4.50) | (0.09) | ||||||||||
extra1 | 0.0592 | 0.0991 | 0.0069 | |||||||||
(1.28) | (1.55) | (0.15) | ||||||||||
extra2 | − 0.0259 | 0.0445 | − 0.1113 | |||||||||
(− 0.61) | (0.94) | (− 1.53) | ||||||||||
extra3 | − 0.0650 | − 0.0148 | − 0.1103 | |||||||||
(− 1.26) | (− 0.24) | (− 1.55) | ||||||||||
agree1 | 0.0373 | 0.0577** | 0.0357 | |||||||||
(1.14) | (2.56) | (0.59) | ||||||||||
agree2 | 0.0265 | 0.0561 | 0.0032 | |||||||||
(1.08) | (1.30) | (0.09) | ||||||||||
agree3 | 0.0013 | −0.9510*** | 0.0386 | |||||||||
(0.01) | (−3.72) | (0.24) | ||||||||||
neur1 | 0.0062 | 0.0203 | −0.0147 | |||||||||
(0.27) | (0.49) | (−0.45) | ||||||||||
neur2 | 0.0031 | 0.0134 | −0.0045 | |||||||||
(0.12) | (0.34) | (−0.13) | ||||||||||
neur3 | −0.1141*** | −0.0388 | −0.2422*** | |||||||||
(−2.62) | (−0.87) | (−5.70) | ||||||||||
firm_id dummies | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
location dummies | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Observations | 10,699 | 10,699 | 10,699 | 10,699 | 5402 | 5402 | 5402 | 5402 | 5297 | 5297 | 5297 | 5297 |
Pseudo R-squared | 0.010 | 0.011 | 0.011 | 0.011 | 0.010 | 0.011 | 0.012 | 0.012 | 0.010 | 0.012 | 0.012 | 0.013 |