(1) | (2) | (3) | (4) | (5) | (6) | (7) | (8) | (9) | (10) | (11) | (12) | |
---|---|---|---|---|---|---|---|---|---|---|---|---|
All | All | All | All | Sales | Sales | Sales | Sales | Cust. Serv. | Cust. Serv. | Cust. Serv. | Cust. Serv. | |
pre_crim | 0.2405*** | 0.2546*** | 0.2597*** | 0.2710*** | 0.2755*** | 0.2903*** | 0.2886*** | 0.3094*** | 0.1712* | 0.1714 | 0.2265* | 0.1601 |
(3.39) | (3.76) | (3.40) | (4.02) | (2.80) | (3.22) | (2.95) | (3.42) | (1.65) | (1.46) | (1.95) | (1.38) | |
sales | 0.0741 | 0.0559 | 0.0368 | 0.0709 | ||||||||
(0.58) | (0.42) | (0.26) | (0.62) | |||||||||
school | − 0.1465 | − 0.1119 | − 0.1421 | − 0.1325 | − 0.0919 | − 0.1352 | − 0.1761 | − 0.1542 | − 0.1410 | |||
(−1.19) | (− 0.92) | (−1.13) | (− 0.77) | (− 0.53) | (− 0.75) | (− 1.09) | (− 0.99) | (− 1.02) | ||||
fewer_short_jobs | − 0.1671*** | − 0.1479*** | − 0.1666*** | − 0.1350** | −0.1147** | − 0.1364** | − 0.2299*** | − 0.2125** | − 0.2396*** | |||
(− 3.58) | (− 3.09) | (− 3.54) | (− 2.48) | (−2.02) | (− 2.31) | (− 2.79) | (− 2.42) | (− 2.85) | ||||
longest_job | − 0.0826*** | − 0.0739*** | − 0.0884*** | − 0.0644* | − 0.0550 | − 0.0688* | − 0.1219** | −0.1138** | − 0.1330*** | |||
(− 3.02) | (− 2.79) | (− 3.21) | (− 1.75) | (− 1.56) | (− 1.81) | (− 2.34) | (− 2.21) | (− 2.61) | ||||
badservice | 0.1997 | 0.1368 | 0.3750 | |||||||||
(1.64) | (1.23) | (1.41) | ||||||||||
confidence | 0.5401*** | 0.6111*** | 0.4174* | |||||||||
(4.57) | (4.33) | (1.90) | ||||||||||
rulebreaker1 | − 0.3712* | − 0.2786 | − 0.5956** | |||||||||
(− 1.81) | (− 1.14) | (− 2.27) | ||||||||||
open1 | − 0.0612 | 0.0364 | − 0.2687** | |||||||||
(− 0.84) | (0.60) | (− 2.37) | ||||||||||
open2 | − 0.0345 | 14.7302 | − 0.0995 | |||||||||
(− 0.08) | (.) | (− 0.20) | ||||||||||
open3 | − 0.0289 | − 0.0327 | − 0.0748 | |||||||||
(− 0.25) | (− 0.20) | (− 0.65) | ||||||||||
con1 | 0.1072 | 0.1392* | 0.0318 | |||||||||
(1.33) | (1.73) | (0.15) | ||||||||||
con2 | 0.0812 | 0.2190* | − 0.1947 | |||||||||
(0.62) | (1.75) | (− 1.37) | ||||||||||
con3 | − 0.1556 | − 0.6501 | − 0.0860 | |||||||||
(− 1.04) | (− 1.22) | (− 0.52) | ||||||||||
extra1 | − 0.0628 | − 0.0701 | − 0.1024 | |||||||||
(− 0.77) | (− 0.74) | (− 0.65) | ||||||||||
extra2 | − 0.0167 | − 0.0299 | − 0.0014 | |||||||||
(− 0.13) | (− 0.17) | (− 0.01) | ||||||||||
extra3 | − 0.0952* | − 0.0299 | − 0.2488** | |||||||||
(− 1.70) | (− 0.89) | (− 2.20) | ||||||||||
agree1 | − 0.0940 | − 0.0063 | − 0.2636* | |||||||||
(− 1.17) | (− 0.06) | (− 1.67) | ||||||||||
agree2 | 0.0935 | − 0.0162 | 0.3266* | |||||||||
(1.06) | (− 0.13) | (1.85) | ||||||||||
agree3 | 0.2678 | 14.9843*** | 0.3783 | |||||||||
(0.58) | (85.25) | (0.77) | ||||||||||
neur1 | 0.0629 | 0.0650 | 0.0396 | |||||||||
(0.40) | (0.28) | (0.34) | ||||||||||
neur2 | − 0.0277 | − 0.0472 | 0.0333 | |||||||||
(− 0.31) | (− 0.46) | (0.20) | ||||||||||
neur3 | − 0.1141 | − 0.0660 | − 0.2821* | |||||||||
(− 0.89) | (− 0.44) | (− 1.82) | ||||||||||
firm_id dummies | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
location dummies | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Observations | 10,699 | 10,699 | 10,699 | 10,699 | 5402 | 5402 | 5402 | 5402 | 5297 | 5297 | 5297 | 5297 |
Pseudo R-squared | 0.033 | 0.035 | 0.038 | 0.037 | 0.016 | 0.017 | 0.020 | 0.019 | 0.044 | 0.049 | 0.053 | 0.056 |