(1) | (2) | (3) | (4) | (5) | (6) | (7) | (8) | (9) | (10) | (11) | (12) | |
---|---|---|---|---|---|---|---|---|---|---|---|---|
All | All | All | All | Sales | Sales | Sales | Sales | Cust. Serv. | Cust. Serv. | Cust. Serv. | Cust. Serv. | |
missing_crim | 0.169 | 0.185 | 0.206 | 0.166 | −0.232 | − 0.245 | − 0.209 | − 0.336 | 0.00174 | 0.0121 | 0.0305 | 0.0686 |
(1.24) | (1.26) | (1.36) | (1.06) | (−0.28) | (− 0.29) | (− 0.24) | (− 0.39) | (0.02) | (0.12) | (0.29) | (0.51) | |
sales | 20.93*** | 22.07*** | 22.94*** | 21.72*** | ||||||||
(143.59) | (134.07) | (131.46) | (112.88) | |||||||||
school | −0.112 | −0.0819 | − 0.0904 | − 0.131 | − 0.0903 | − 0.132 | − 0.0939 | −0.0743 | − 0.0560 | |||
(−1.73) | (−1.25) | (−1.36) | (− 0.78) | (−0.54) | (− 0.75) | (−1.35) | (− 0.98) | (− 0.86) | ||||
fewer_short_jobs | − 0.172*** | − 0.159*** | − 0.169*** | − 0.143** | − 0.123* | − 0.144* | − 0.163*** | − 0.157*** | − 0.153*** | |||
(−5.86) | (−5.12) | (− 6.04) | (−2.68) | (−2.24) | (−2.46) | (−4.13) | (−3.96) | (−4.19) | ||||
longest_job | −0.0888*** | −0.0784** | − 0.0904*** | − 0.0548 | − 0.0461 | − 0.0584 | − 0.118*** | −0.109*** | − 0.121*** | |||
(− 3.37) | (− 2.90) | (− 3.35) | (− 1.50) | (− 1.30) | (− 1.59) | (− 3.61) | (− 3.36) | (− 3.56) | ||||
badservice | 0.151 | 0.141 | 0.158 | |||||||||
(1.66) | (1.30) | (0.96) | ||||||||||
confidence | 0.465*** | 0.595*** | 0.283 | |||||||||
(3.82) | (4.22) | (1.38) | ||||||||||
rulebreaker1 | −0.337** | −0.287 | −0.304 | |||||||||
(−2.71) | (−1.18) | (−1.62) | ||||||||||
open1 | −0.188** | 0.0240 | −0.303*** | |||||||||
(−2.73) | (0.43) | (−5.09) | ||||||||||
open2 | −0.0791 | 14.65 | 0.0882 | |||||||||
(−0.52) | (.) | (0.60) | ||||||||||
open3 | 0.0531 | −0.0340 | 0.00142 | |||||||||
(0.59) | (−0.20) | (0.02) | ||||||||||
con1 | 0.0435 | 0.138 | 0.00801 | |||||||||
(0.70) | (1.80) | (0.12) | ||||||||||
con2 | 0.0338 | 0.205 | −0.0752 | |||||||||
(0.51) | (1.64) | (−1.21) | ||||||||||
con3 | −0.0693 | − 0.676 | −0.0538 | |||||||||
(−1.26) | (− 1.27) | (−0.87) | ||||||||||
extra1 | 0.0107 | −0.0632 | 0.0186 | |||||||||
(0.25) | (−0.67) | (0.33) | ||||||||||
extra2 | 0.0450 | −0.0205 | 0.0578 | |||||||||
(0.41) | (−0.12) | (0.40) | ||||||||||
extra3 | −0.110 | −0.00755 | −0.143 | |||||||||
(−1.32) | (−0.17) | (−0.98) | ||||||||||
agree1 | −0.0578 | −0.0105 | −0.0839 | |||||||||
(−1.22) | (−0.10) | (−1.83) | ||||||||||
agree2 | −0.0719 | −0.0193 | −0.0910 | |||||||||
(−1.19) | (−0.16) | (−1.62) | ||||||||||
agree3 | 0.177 | 14.90*** | 0.393** | |||||||||
(1.29) | (86.12) | (2.68) | ||||||||||
neur1 | 0.120 | 0.0563 | 0.0878 | |||||||||
(1.12) | (0.25) | (0.80) | ||||||||||
neur2 | 0.00666 | −0.0560 | −0.0117 | |||||||||
(0.08) | (−0.51) | (−0.10) | ||||||||||
neur3 | − 0.157 | −0.0643 | −0.241** | |||||||||
(−1.52) | (−0.42) | (−2.62) | ||||||||||
firm_id dummies | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
location dummies | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Observations | 21,300 | 21,300 | 21,300 | 21,300 | 5417 | 5417 | 5417 | 5417 | 14,538 | 14,538 | 14,538 | 14,538 |